Support Center

Your driver will be waiting at the designated "Meeting Point" (specified in your booking) holding a professional Voyo Transfers sign with your name on it. You will also receive a real-time GPS link via the app.

No need to worry. Our system is integrated with real-time flight tracking. We automatically adjust your pickup time based on your actual landing time at no extra cost.

Yes, you can modify your booking through your user dashboard up to 24 hours before the scheduled pickup. For last-minute changes, please contact our 24/7 Support Team.

Cancellations made more than 24 hours before the pickup time are eligible for a full refund. Please refer to our Terms of Service for late cancellation details.

No. The price you see at the time of booking is final and includes all taxes, tolls, and standard luggage. Any special requirements (like oversized equipment) should be noted during booking.

Yes. You can request child seats or elderly assistance during the booking process. Our partners are equipped to handle special requests to ensure a comfortable journey.

Professional transport companies can apply through our "Become a Partner" page. All partners undergo a rigorous background and quality check before being activated.

Absolutely. We use 100% encrypted payment gateways (SSL Secure). We do not store your credit card details on our servers, ensuring total financial privacy.

First, check the secure in-app chat to message your driver. If you still cannot find them, use the "Urgent Assistance" button on the Support page for immediate help.

An automated invoice is generated and sent to your registered email immediately after the booking is completed. You can also download it anytime from your booking history.